Terms and Conditions

Introduction to Terms and Conditions

Welcome to PyramidsCC. These terms and conditions apply to the Site, and all of its divisions, subsidiaries, and affiliate operated Internet sites which reference these Terms and Conditions.

By accessing the Site, you confirm your understanding of the Terms and Conditions. If you do not agree to these Terms and Conditions of use, you shall not use this website. The Site reserves the right, to change, modify, add, or remove portions of these Terms and Conditions of use at any time. Changes will be effective when posted on the Site with no other notice provided. Please check these Terms and Conditions of use regularly for updates. Your continued use of the Site following the posting of changes to these Terms and Conditions of use constitutes your acceptance of those changes

Use Of our Site and Products

You are either at least 18 years of age or are accessing the Site under the supervision of a parent or legal guardian.

Our Products are used in many applications such as:

Baking, Candy-Making, Carbonated water (soda flavors), and many other applications that have fun with flavors!
The flavors that we sell are “food-safe”, Mostly made in the U.S, and conform to current Food Industry standards.

Terms and Conditions Billing :

Please choose your product wisely, please check our FAQ and please be careful when ordering as we do not accept returns or any replacements after the order is made.
By clicking checkout order or Place order you have agreed to all our
Terms and Conditions
and the items you selected and the price of the invoice and that
it is Not Refundable.
Thank you for your understanding.

Terms and Conditions Shipping :

Your order will be in process within 5 Business Days after we receive your transaction. We will contact you once your order is ready for a pickup by you or by the Aramex Shipping Company.
Aramex will have the responsibility to deliver within 4 Business from picking up your order as their shipping rules and terms and conditions apply ” www.aramex.com/terms-of-use “. We will send you the tracking number once the picks up take place and you can follow up your order using Hot Line Aramex 16996 or website www.aramex.com . 
If you cancel your order after the shipping company picks it up or if you Fail to Pick Up your order within 7 business days after you receive the tracking number your order will automatically be cancelled without informing you and there will be 100 L.E Aramex Cancellation fee on your account and you will be responsible for paying it as a result of shipping to you and back shipping to us.

Cash On Delivery System will not work if choosing an order more than 4000 L.E or choosing River Product more than 30ml; 

  • We can not send one order with more than 4000 L.E Cash on delivery method as per Aramex policy. You can choose other Payment method other than COD.
  • We can’t ship River Product with large quantities because if your order got delayed for any emergency reasons the heat might damage River Product package. We only ship it on your own responsibility if you insist on choosing a pre payment method other than COD which will be not refundable. 

Thank you for your understanding. 

Terms and Conditions Ordering:

When you are checking out your order, If any item in your order is out of stock, we will contact you by Email or Telephone letting you know within 2 Business days from your order. You will be then able to decide if you did a pre payment method to get a refund for this item only or your total order or exchange it and this is available only before getting your order ready or picking up the order by you or Aramex shipping.

If you order to Pick Up At Store and Pay At Store,
Your order will be in place and It will take within 5 business days after checkout your order. We will contact you when it is ready. Once it is ready you can pick it up within 24 Hrs, If you failed to pick it up then your order will automatically be canceled without informing you.

When Checking out your order, there might be a slight change of price due to shipping and fuel surcharge or change price of USD to EGP, if there is any change we will contact you before making your order ready.

We have the right to refuse serving any order to any customer any time with no reasons provided.
If we did any change to your order, You will be then able to decide if you did a pre payment method to get a refund for this item only or your total order or exchange it and this is available only before getting your order ready and confirm with you via Email or phone. After getting your order ready or if no changes made by us to your order or the price of your order, Refunds will be not accepted.

Thank you for your understanding. 

Terms and Conditions Of Usage:

User Submissions

Anything that you submit to the Site and/or provide to us, including but not limited to, questions, reviews, comments, and suggestions (collectively, “Submissions”) will become our sole and exclusive property and shall not be returned to you. In addition to the rights applicable to any Submission, when you post comments or reviews to the Site, you also grant us the right to use the name that you submit, in connection with such review, comment, or other content. You shall not use a false e-mail address, pretend to be someone other than yourself or otherwise mislead us or third parties as to the origin of any Submissions. We may, but shall not be obligated to, remove or edit any Submissions.

Order Acceptance and Pricing

Please note that there are cases when an order cannot be processed for various reasons. The Site reserves the right to refuse or cancel any order for any reason at any given time. You may be asked to provide additional verifications or information, including but not limited to phone number and address, before we accept the order.

In order to avoid any fraud with credit or debit cards, we reserve the right to obtain validation of your payment details before providing you with the product and to verify the personal information you shared with us. This verification can take the shape of an identity, place of residence or banking information check. The absence of answer following such a demand will automatically cause the cancellation of the order within 2 days.
We reserve the right to proceed to direct cancellation of an order for which we suspect a risk of fraudulent use of credit or debit card.

We are determined to provide the most accurate pricing information on the Site to our users; however, errors may still occur, such as cases when the price of an item is not displayed correctly on the website. As such, we reserve the right to refuse or cancel any order. In the event that an item is mispriced, we may, at our own discretion, either contact you for instructions or cancel your order and notify you of such cancellation. We shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged.

Trademarks and Copyrights

All intellectual property rights, whether registered or unregistered, in the Site, information content on the Site and all the website design, including, but not limited to, text, graphics, software, photos, video, music, sound, and their selection and arrangement, and all software compilations, underlying source code and software shall remain our property. The entire contents of the Site also are protected by copyright as a collective work under Egyptian copyright laws and international conventions. All rights are reserved.


Any disputes, controversies, or differences arising out of the implementation, interpretation, performance of these Terms and Conditions, shall be finally settled through arbitration by a single arbitrator to be appointed in accordance with the rules of Cairo Regional Centre for International Commercial Arbitration (CRCICA). The arbitrator shall be a person who is legally trained and who has experience in the information technology field and is independent of either party. The venue of the arbitration shall be Cairo. The language used in the arbitration proceedings shall be English. The award of the arbitrator shall be final and binding and may be entered in any court of competent jurisdiction and enforced in accordance with the Arbitration Law No. 27 of 1994. Notwithstanding the foregoing, the Site reserves the right to pursue the protection of intellectual property rights and confidential information through injunctive or other equitable relief through competent courts.

Applicable Law and Jurisdiction
These Terms and Conditions shall be interpreted and governed by the laws in force in Egypt. Each party hereby agrees to submit to the jurisdiction of the Egyptian courts and to waive any objections based upon venue.
Pyramidscc.com is operated by Pyramids for Contracting & Commerce, a company registered in Egypt. International Credit Card Payments that you make through the Site will be processed by our contracted Payment Service Provider.
Refund for Cash On Delivery Orders

The customer is not eligible for refund or returns or exchanges.

In addition to any other legal or equitable remedies, we may, without prior notice to you, immediately terminate the Terms and Conditions or revoke any or all of your rights granted under the Terms and Conditions. Upon any termination of this Agreement, you shall immediately cease all access to and use of the Site and we shall, in addition to any other legal or equitable remedies, immediately revoke all password(s) and account identification issued to you and deny your access to and use of this Site in whole or in part. Any termination of this agreement shall not affect the respective rights and obligations (including without limitation, payment obligations) of the parties arising before the date of termination. You furthermore agree that the Site shall not be liable to you or to any other person as a result of any such suspension or termination. If you are dissatisfied with the Site or with any terms, conditions, rules, policies, guidelines, or practices of Pyramids for Contracting and Commerce in operating the Site, your sole and exclusive remedy is to discontinue using the Site.